Coronavirus Frequently Asked Questions

Moorings sailing yacht

The Moorings is here for you.

We are currently experiencing high call volumes, so it might be more difficult to get hold of us than usual.

We are working as quickly as possible to contact everyone affected by the COVID-19 situation, we really appreciate your patience.

We understand you may have a lot of questions about COVID-19 (Coronavirus) and what we are doing to ensure we can continue to provide exceptional customer service.

Below is a list of answers to some of the more immediate questions you may have.

Please note, this advisory is for UK customers only. Please visit our United States or Australia websites for the latest advice for customers from these countries. 

How is The Moorings responding to the Coronavirus?

The Moorings has implemented the Book with Confidence policy to allow for increased flexibility in response to the changing Covid-19 restrictions and if any member of your party displays symptoms of Covid-19 in the four weeks prior to your departure.
 
Our Travel with Confidence policy reassures customers that we have increasedcleaning and safety measures across our global destinations to ensure the well-being and safety of our guests and staff at all times. The full list can be viewed on our Safety Measures page. In addition to this, we now offer online briefings as an option.
 
We have introduced Covid-19 travel advice focusing specifically on entry into each destination and local protocols whist on holiday.

What information about Covid-19 travel restrictions will The Moorings be able to assist with?

We provide a list of entry requirements and local protocols for each destination we offer, however we advise that you check the specific entry requirements with your airline, and also check the travel guidelines for your home country.

Where can I find the Covid-19 Travel Restrictions for my home country I am departing from?

Please check your Government (or equivalent) website for travel requirements in your home country. We also recommend you check with the airline you have chosen to fly with on testing/entry requirements.

What does the Book with Confidence Policy entail?

Please view the full policy on the Book with Confidence Policy page for specific details and T&Cs.
 
In summary, if your holiday is interrupted due to reasons related to Covid-19, we offer flexibility to postpone your charter to a future date and you may opt to recieve a refund credit for the charter amount (provided your balance is paid in full), which is valid for any departure within 12 months from your original departure date. Please see full details in T&Cs.

Is this policy likely to change in the future?

Our Book with Confidence policy is reviewed regularly however if it is in place at the time of booking, your booking will remain protected in this way. We don't anticipate making any changes at this time.

Will the Book With Confidence Policy be valid if I book a holiday in advance, whilst the policy is still live?

Yes, you will be protected under the Book With Confidence Policy if you booked your holiday whilst this policy was still live and available.

What measures have you taken to ensure customers are covid safe?

We adhere to government guidelines related to social distancing, hygiene, face protection, contact tracing and temperature checks.
 
We follow strict cleaning, sanitising and disinfecting procedures before, during and after your trip. In addition to this cleaning procedures mentioned, we also sanitise and clean the yachts using a fogging process.
 
We give you the option to complete your charter briefings in-person or virtually so you can watch online before you arrive. 

What happens if my charter is cancelled due to Coronavirus?

We are closely monitoring all updates and advice issued by the CDC, WHO, international government entities, and global airlines and will be in contact if your vacation is cancelled due to the Coronavirus. We will be in contact if your holiday is cancelled due to the Coronavirus via email or phone.

What if my charter is scheduled to depart by the end of this month, and is affected by Coronavirus?

We are actively contacting all guests if their charter has been affected by Coronavirus. Please be rest assured that we will be contacting all of our customers who are due to depart on a weekly rolling basis.
 
If you have a charter scheduled to depart outside of your destination's reopening date, our normal Terms and Conditions apply. Should this policy change in the coming days, we will contact you directly.

What happens if the current travel advice changes between now and when I am due to travel?

If the travel advice changes for your holiday destination prior to your departure, you can expect to receive a call from one of our holiday planners to discuss your options. If you are due to travel within 24 hours when travel advice changes, we will be in touch with you as soon as possible.

What happens if there is a change in government travel advice whilst I am on holiday?

If you are already overseas and the destination Covid-19 protocols change, there is no requirement for you to return home early.

Can I book a new holiday for a date in the future?

Yes! If you would like to plan your next charter for later, we are happy to help. Book with confidence knowing if the situation changes in the coming weeks, we are here to assist you. Please contact us to discuss the option of moving your holiday dates through the following ways:
 
- Build or share a quote with us
- Fill in our Contact Us Form
- Call us on 0330 332 1513

Can I call you to make changes to my holiday?

We will be in touch as quickly as possible and will be contacting customers with an immediate departure first. Please do bear with us and we will be in touch as soon as we can.

What are the options if my charter was cancelled?

Yes, however, we are actively contacting customers in order of future departure date so this process is already underway. Please be rest assured we will contact you directly to discuss the option of moving your holiday dates if you charter has been affected. If you already have some new travel dates in mind then please feel free to call us on 033 0332 1513 to discuss availability.

Will my charter be cancelled if I haven’t paid my final balance?

By not paying your final balance you forfeit your deposit under section 4a of our terms and conditions.
 
If you have yet to pay your final balance (where such is now due), then you can do so via our safe and secure online payment portal or through one of our Holiday Planners on 0330 332 1513.
 
Please make this payment as soon as possible.

Are Skippers/Crew vaccinated?

The decision for a person to take the vaccination is an individual’s choice. It would not be appropriate for us to share the medical records of any crew member therefore we will be unable to confirm the vaccination status of any of our crew globally. However, all crew will be tested prior to a charter to ensure the skipper/cook are negative at the beginning of the charter.

Where can I find Covid-19 tests whilst on holiday?

We have put together Covid-19 entry requirements for each of our destinations, which includes information on suggested Covid-19 testing sites, where you can get tested if you are experiencing symptoms and for your journey back to your home country.

How to get a Covid Test for my holiday?

We advise checking with your airline what tests are required before departing to your destination and on return to your home country. Your airline will recommend adequate test providers to go with, and will often include a discount code too.

Do I need to be vaccinated to travel?

It depends on the destination you are travelling to. Some countries do not require a vaccination, however unvaccinated travellers often have to provide proof of a negative PCR test. We have put together Covid-19 entry requirements for each of our destinations, however we advise checking with your airline on entry requirements (for differing vaccination statuses) for travel to your chosen destination and re-entry to home country.

What if I test positive for Covid-19 whilst on holiday?

Please ensure you have valid travel insurance that covers you for Covid-19. It is your responsibility to check with your insurance company if you test positive and they will provide suitable advice.

Book With Confidence

 

Fully Protected

The Moorings is part of a large group of specialist travel companies and owned by one of the largest private equity companies in the world.

Travel Advice

We’re here to help you navigate the rapidly changing travel landscape by monitoring advice from global and local health authorities and government agencies.

Travel Flexibility

If your upcoming holiday has been affected by the Coronavirus, The Moorings offers the flexibility to postpone your charter to a date in the future.

Our Response

As always, the safety and well-being of our guests and employees remain our utmost priority.

  

 
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