Coronavirus Frequently Asked Questions

Moorings sailing yacht

Back to Travel Advisory


Last updated 30 July 2020

The Moorings is here for you.

We are currently experiencing high call volumes, so it might be more difficult to get hold of us than usual.

We are working as quickly as possible to contact everyone affected by the COVID-19 situation, we really appreciate your patience.

We understand you may have a lot of questions about COVID-19 (Coronavirus) and what we are doing to ensure we can continue to provide exceptional customer service.

Below is a list of answers to some of the more immediate questions you may have.

Please note, this advisory is for UK customers only. Please visit our United States, Australia, or South Africa websites for the latest advice for customers from these countries.

Again, please bear with us and we promise to contact you as soon as we possibly can.

How is The Moorings responding to the Coronavirus?

The Moorings has implemented new cleaning and safety measures across our global destinations to ensure the well-being of our guests and staff. The full list can be viewed on our Safety Measures page.

Is my charter cancelled?

We are closely monitoring all updates and advice issued by the Gov.UKWHO, international government entities and global airlines and are reviewing the situation on a weekly basis to determine if further charters will be cancelled.

We will be in contact if your holiday is cancelled due to the Coronavirus via email or phone. Please check our re-opening dates page with all destinations that are open for charters.

Will my charter be cancelled if I have not paid my final balance? 

By not paying your final balance you forfeit your deposit under section 4a of our terms and conditions. 

If you have yet to pay your final balance (where such is now due), then you can do so via our safe and secure online payment portal or through one of our Holiday Planners on 0330 332 1165.

Please make this payment as soon as possible.

What if I have a charter scheduled to depart by the end of this month?

We are actively contacting all guests with charters that have been affected by the Coronavirus. At this current time, we are experiencing exceptionally high call volumes. Please rest assured that we will be contacting all of our customers who are due to depart on a weekly rolling basis. 

Can I call you to make changes to my holiday?

Yes, however, we are actively contacting customers in order of future departure date so this process is already underway. Please rest assured we will contact you directly to discuss the option of moving your holiday dates if you charter has been affected. If you already have some new travel dates in mind then please feel free to call us on 0330 332 1513 to discuss availability.

What if my charter is scheduled to depart outside of July, 2020?

If you have a charter scheduled to depart outside of your destinations reopening date, our normal Terms and Conditions apply. Should this policy change in the coming days, we will contact you directly.

Can I book a new holiday for a date in the future?

Yes! If you would like to plan your next charter for later in 2020 or 2021, we are happy to help. Book with confidence knowing if the situation changes in the coming weeks, we are here to assist you.

Book With Confidence


Fully Protected

The Moorings is part of a large group of specialist travel companies and owned by one of the largest private equity companies in the world.

Travel Advice

We’re here to help you navigate the rapidly changing travel landscape by monitoring advice from global and local health authorities and government agencies.

Travel Flexibility

If your upcoming holiday has been affected by the Coronavirus, The Moorings offers the flexibility to postpone your charter to a date in the future.

Our Response

As always, the safety and well-being of our guests and employees remain our utmost priority.